FREQUENTLY ASKED QUESTIONS

WHAT ARE THE BENEFITS OF REPLACING MY CURRENT LOYALTY PROGRAMME WITH A DIGITAL SOLUTION?

It’s a much better experience for customers: no one wants to carry cards for every business they visit. With Loyal1, it’s conveniently located on their phone. No more fraud: we’ve heard horror stories of staff stamping lots of paper stamp cards and then giving them to friends to redeem free rewards. With Loyal1, every stamp or point is digitally tracked and monitored. Full statistics, since Loyal1 is digital, you now have a way to track every customer visit and view their history on your partner dashboard. You benefit from being amongst other businesses and drive new customers to your store. For instance a customer might use the Loyal1 App at a hairdresser and discover your café around the corner.

Which options are available to reward customers?

You can rewards your customers in the following ways: 1) Stamp Cards 2) Vouchers 3) Discounts 4) Combo - a combination of Stamp cards and Vouchers. We are in the process of setting up points structures and we will add the option for vouchers in a short while once certain legislative requirements have been catered for.

How do you setup a reward plan?

Go to our YouTube Channel for instractions on how to create or setup different reward plans. https://www.youtube.com/channel/UCzMM0oHn6qteIa6qRDBnQnQ

Do I need to buy any equipment to run my loyalty/rewards program?

No. All you need is a smartphone, tablet or pc that has an internet connection.